Frequently Asked Questions
1. Why do I need to give you my full name?
We require the full first and last name as they appear on a valid ID in order to verify your identity when presenting your certificate. Even if you go by a nickname, the name on The Chef’s Table account needs to match your ID. Samurai reserves the right to decline the certificate if this information is not accurate.
2. Why do I need to give you my full date of birth? I'm worried about identity theft.
Samurai respects the privacy of our members and does not knowingly share with anyone except where required by law. The complete date of birth is required to not only ensure the legal age requirement for participation is met but to verify your identity in our restaurant when redeeming your certificate.
3. I keep getting an error message about “invalid name.” What’s happening?
We do not accept names with a single letter or first initial. The system will not accept periods, spaces or dashes in a name. Please remove these and re-enter the name. If you're still having trouble, please email customer service at email@example.com.
4. Why do I need to register with an email address from a provider other than Comcast, Facebook, Juno, and Netzero?
These providers are blocking the Birthday Certificate (and many other Samurai emails). You may reach out to your provider directly to inquire about this however to ensure the delivery of your Birthday Certificate, we recommend using an alternate address.
5. I’m trying to register my whole family on one address. Why won’t it let me?
Per the terms and conditions, there is only one member of The Chef’s Table permitted per email address. Every member will need to have a unique email address.
6. I don’t have another email address to sign up additional family members. What should I do?
If you do not have another email address to use, there are a variety of free services online where you can sign up for another.
7. When I try to register it says I’m already signed up but I’m not getting any emails. What do I do?
Please send an email to our customer service team at firstname.lastname@example.org so we can look into your account for you. Please make sure you’ve completed the whitelisting instructions in order to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add TheChefsTable@Samurairestaurant.info to your contact list. Helpful instructions can be found here.
1. How do I update my account information?
Simply click the “Update Your Information” link at the bottom of any Samurai email and you will be taken to our website where you can update your account.
2. What if the system won’t allow me to update the field I need to? (Like my date of birth, name, etc.?)
Please send our customer service team an email at email@example.com so we can assist you with your edits. Some requests may not be able to be honored due to the terms and conditions of the program. You will need to complete the whitelisting instructions to ensure the safe delivery of our email response and your birthday certificate. If you do not complete this step, your email provider may block our emails. Please add TheChefsTable@Samurairestaurant.info to your contact list. Helpful instructions can be found here.
3. How do I remove myself from getting any more emails from you?
Simply click the “Unsubscribe” button located on the bottom of every Samurai email. Please note that by completing this process, you will no longer receive any emails from Samurai including the $30 Birthday certificate.
4. I accidentally unsubscribed. How do I get re-registered?
Simply visit SamuraiRestaurant.com and re-register for The Chef’s Table with a new email address.
BIRTHDAY CERTIFICATE - GETTING YOUR CERTIFICATE
1. When do I get my birthday certificate?
Certificates will be sent out on Wednesdays. If your birthday falls on a Wednesday, you will receive it that same day. However, if your birthday falls on a Thursday-Tuesday – you will receive it on the Wednesday before your birthday. You will still have the same amount of time (29 days) from the date the certificate was issued to redeem at your favorite location. Please note certificates can only be redeemed during dinner hours, Monday through Thursday after the initial purchase of an adult teppan entrée.
2. I just signed up for The Chef's Table and my birthday is this month. When do I get my certificate?
Your certificate will be emailed to you within two business days – please make sure the bar code is visible prior to printing the certificate. Please make sure you’ve completed the whitelisting instructions in order to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add TheChefsTable@Samurairestaurant.info to your contact list. Helpful instructions can be found here.
3. I always get your emails but I never get my birthday certificate. What’s going on?
Please send our customer service team an email at thechefstable@SamuraiRestaurant.com so we can look into your account for you. It is VERY important that you complete the whitelisting instructions in order to ensure the safe delivery of our response and your certificate. Even though you may receive our newsletters, due to the additional content on the birthday certificate including a bar code, your provider may not deliver the email to your account or will send it to spam. Please add TheChefsTable@Samurairestaurant.info to your contact list. Helpful instructions can be found here.
4. I lost my certificate. Can I get another one?
Samurai will re-issue certificates during the month of your birthday and only prior to the expiration date for that month. Please send an email to firstname.lastname@example.org to request a re-send. In order to re-send your certificate, you will need to complete our whitelisting instructions and add TheChefsTable@Samurairestaurant.info to your safe sender list. Helpful instructions can be found here.
5. I need the certificate tonight for my reservation and I just sent you an email. Is there any way to get it to me faster?
We will make every effort to respond within two business days.
BIRTHDAY CERTIFICATE - HOW TO USE YOUR CERTIFICATE
1. Do I need to print the certificate?
Yes. Per the terms and conditions of the program which you agreed to upon registration, the Birthday Certificate MUST be printed.
2. Can I just show the certificate to my server on my smart phone when I get to the restaurant?
No. Per the terms and conditions of the program which you agreed to upon registration, the Birthday Certificate MUST be printed.
3. When can certificates be redeemed?
Certificates can be redeemed during dinner hours only Monday through Thursday. The Birthday Certificate must be redeemed by the expiration date listed. Please review this carefully prior to dining out.
4. Why do I need a valid ID?
We must be able to verify your identity by matching the information listed on the certificate to your ID.
5. What if I don’t have a valid ID?
The following forms of ID will be accepted: Military ID, birth certificate, driver’s license and passport.
6. My 15 year old doesn't have a government issued ID. What should I do?
We will accept a birth certificate or school ID with a photo for children 13 years of age or older without a photo ID.
7. My birthday falls on a Friday, Saturday or Sunday. Does that mean I can’t use my certificate?
You may use your certificate prior to the expiration date listed Monday through Thursdays during dinner hours. Certificates cannot be redeemed on Friday, Saturday or Sunday.
8. If my name or date of birth is wrong, will the restaurant accept my certificate?
No. The information on the certificates must match your valid ID. Samurai reserves the right to decline the certificate per the terms and conditions.
9. Can I use my certificate towards alcoholic beverages?
No. Certificate cannot be used towards alcoholic beverages, tax or gratuity.
10. Can I use my certificate on the monthly Chef’s Specials?
No. Certificates cannot be redeemed on the monthly Chef’s Specials. Please review the terms of the Birthday Certificate prior to ordering.
11. Why can’t I use my certificate for Endless Sushi or at Happy Hour?
The certificate cannot be used in conjunction with any other promotion, offer or discount. Both Happy Hour and Endless Sushi are promotions.
12. I’d like to use my certificate for a to-go order.
Certificates are for dine-in only. We do not permit the use of the Birthday Certificate on to-go orders.
13. My family member/friend and I celebrate birthdays in the same month. Can we use our certificates at the same time?
Yes. However, you will need to ensure that the birthday certificates are redeemed on separate checks. We do not permit more than one certificate per guest check. Simply alert your server prior to ordering that you will need separate guest checks.
14. Why was my certificate declined at the restaurant?
A certificate may be declined because we are unable to process it or due to a technical issue. We will happily look into this for you. Simply email email@example.com.
1. I don't have a printer. What should I do?
You will need to print your certificate in order to redeem it per the terms and conditions of the program.
2. I’m having trouble viewing/printing the certificate. What should I do?
This typically occurs based on the settings for your email account. Make sure the following email address is listed in your contacts: TheChefsTable@Samurairestaurant.info. You can also try viewing the email and certificate in your browser by clicking “View Online” in the top right corner. If you’re still having trouble, you will need to contact your email provider.
3. Can I get an extension on my certificate?
We do not extend the certificate for any reason. Certificates are valid from the date they are emailed to you to the last valid weekday of the month or the expiration date listed on the certificate.
4. I’ve been emailing customer service but I don’t get a response. What’s going on?
We will make every effort to respond within two business days. You will need to complete the whitelisting instructions to ensure the safe delivery of our email response and your birthday certificate. If you do not complete this step, your email provider may block our emails. Please add TheChefsTable@Samurairestaurant.info to your contact list. Helpful instructions can be found here.
5. I just want to talk to someone in person. Is there a number to reach you?
The Chef’s Table is an online marketing program and we can more easily assist you via email. Please send a message to our customer service team at firstname.lastname@example.org. We will make every effort to respond within three business days, but may require additional time to resolve depending on the issue. We review requests Monday through Friday between 9:30AM and 6:30PM Eastern Standard Time*. *Excludes Holidays.
6. When did you update the certificates to be used Monday through Thursday?
The change was implemented in December 2011.
7. When did you update the certificate to be redeemed at dinner only?
The change was implemented in May 2013.
1. How to I register my child for the Kabuki Kids program?
Simply visit our website at SamuraiRestaurant.com and click the Promotions > Kabuki Kids link at the top of the homepage.
2. I tried to register my child for The Chef’s Table so why haven’t they received their certificate?
The Chef’s Table terms and conditions require that members must be at least 13 years of age to participate. If you tried to register your child for the program and they do not meet this requirement, no certificate will be sent to you.
3. When can I expect to receive my child’s postcard?
If your child has been a member of the Kabuki Kids program, postcards will be mailed to members about a week before the first of the month. Depending on your postal delivery system, you should expect to receive your postcard within 5-10 business days.
If you recently registered your child for the program either just prior to the month of their birthday or during the month of their birthday, please allow 4-6 weeks to receive your postcard.
If you recently registered your child for the program either just prior to the month of their birthday or during the month of their birthday, please allow 4-6 weeks to receive your postcard.
4. Why do the postcards come after the first of the month?
Postcards are mailed to members about a week before the first of the month. The postal service does not guarantee delivery and may require additional time to deliver your postcard.
5. I didn’t get my child’s postcard sent to me. What do I do?
Please send our customer service team an email at email@example.com. We will make every effort to respond within two business days.
Terms & Conditions
THE CHEF'S TABLE TERMS AND CONDITIONS
Restrictions on Certificate and these Terms constitute Terms and Conditions of offer. Complete date of birth (MM/DD/YYYY), location you most frequently visit, zip code, internet access, your own individual email address and the ability to print Certificate are required. Certificates MUST be printed and presented prior to ordering to be redeemed at participating locations. Limit one "The Chef's Table" registration per person. Limit one certificate per person, per party and per calendar year. Certificates are valid during dinner hours for dine-in Monday - Thursdays only. The Samurai Inc. (Sponsor) is not responsible for lost or deleted Certificates regardless of cause. Sponsor does not for any reason extend or change expiration dates on certificates. Sponsor is not responsible for any typographical or other error in the printing, the offering or the announcement or administration of offer or “The Chef’s Table”, whether caused by computer, technical or human error. Printed Certificates must include the first and last name, date of birth, barcode and expiration date and must be presented with a valid photo ID that matches the information on the Certificate. Certificate is good for recipient only and is non-transferable. Employees of Sponsor and their immediate families (defined as parent, child, sibling and spouse) are NOT eligible to participate in offer; but, such persons may register for “The Chef’s Table.” No group or organization requests will be accepted. Decisions of Sponsor regarding offer (including eligibility, Certificate redemption and interpretation of Terms and Conditions) and “The Chef’s Table” are final and binding; Sponsor reserves the right to refuse to honor Certificate and require payment of $30 if Sponsor determines in its sole discretion that participant is not in full compliance with Terms and Conditions of the program and/or the offer (including but not limited to Certificate/submission that is illegible, damaged or incomplete). By participating in offer and/or registering for “The Chef’s Table,” entrants agree to release and hold harmless The Samurai Inc., its advertising and promotion agencies and their respective parent companies, subsidiaries, affiliates, partners, representatives, agents, successors, assigns, employees, officers, shareholders and directors, from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, travel to, or participation in offer or “The Chef’s Table,” including but not limited to use or redemption of Certificate. Certificate not valid on previous transactions.
Sponsor is not responsible for late, lost, damaged, incomplete, illegible, faulty, or incorrect transmissions/Certificates, incorrect announcements of any kind, technical hardware or software failures of any kind, any damage to any person's computer related to or resulting from submitting information online to receive Certificate or dissemination of Certificate, registration for “The Chef’s Table,” or lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmission that may limit a user’s ability to participate in offer and/or “The Chef’s Table” whether caused by computer, technical or human error. Sponsor reserves the right, in its sole discretion, to modify, cancel, terminate, or suspend this offer and/or “The Chef’s Table” should (in its sole discretion) virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the offer and/or “The Chef’s Table”. And, in such event, Sponsor’s liability shall be limited to those Certificates distributed by Sponsor prior to such action being taken by Sponsor (provided that such Certificates are redeemed in full accordance with Terms and Conditions). Notice of such action by Sponsor will be posted on www.samurairestaurant.com. Sponsor reserves the right to disqualify or prohibit the participation of an individual in offer and/or “The Chef’s Table” if fraud or tampering is suspected, or if the individual fails to fully comply with any requirement of participation or with any provision in these Terms and Conditions. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE www.samurairestaurant.com INCLUDING BUT NOT LIMITED TO “THE CHEF’S TABLE” OR UNDERMINE THE OPERATION OF THIS OFFER AND/OR “THE CHEF’S TABLE” IS A VIOLATION OF CRIMINAL & CIVIL LAWS. SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY LAW.
Monthly e-mail newsletter is intended for recipient’s personal and non-commercial use only, and may not be modified, edited, altered or revised in any manner. Any dispute, claim or cause of action arising under this offer, “The Chef’s Table” or these Terms and Conditions shall be brought in the federal or state courts of Delaware, and such courts shall apply the internal, substantive law of Delaware in adjudicating any such dispute/claim/cause of action. To the fullest extent permitted by law, by participating, you agree (a) to the jurisdiction of such courts; (b) to bring any action individually (NOT as part of a class action); (c) that in any such dispute/claim/cause of action, your recovery shall be limited to actual out-of-pocket costs incurred (if any), with any right to special, indirect, incidental, consequential, punitive or other damages and/or attorneys’ fees being waived.
SPONSORED BY: THE SAMURAI INC., MIAMI, FL 33178.
* Maximum value of certificate is $30 (excludes alcoholic beverages, tax and gratuity) after the initial purchase of any adult teppan entrée. The initial purchase of an adult teppan entrée cannot be discounted. The certificate is valid for use by the recipient for the recipient’s meal only. If you are registering during the month of your birthday, please allow approximately two business days to receive your Birthday Certificate.
**Must be 13 or older. First Name, Last Name and Birthday on certificate must match a valid ID. No exceptions will be made. Restrictions apply. Subject to Terms & Conditions. Click HERE for Terms; see Certificate for additional restrictions. Valid at participating US locations only. Excludes Hawaii. ***Limit one “The Chef’s Table®” registration and one Certificate per email address/person. Click HERE for frequently asked questions regarding signing up for The Chef’s Table and details about membership and your Birthday Certificate. We respect your privacy and will never rent or sell your information. By providing your email address you are opting-in to receive email from our company and you may ask to stop receiving emails from us at any time.