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Accessibility

This is an accessibility statement from The ONE Group Hospitality, Inc. in regard to their organization Samurai.

Measures to support accessibility

The ONE Group Hospitality, Inc. | Samurai takes the following measures to ensure accessibility of Samurai:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Samurai is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Samurai. Please let us know if you encounter accessibility barriers on Samurai:

  • on our Contact form via the footer of our website

Technical specifications

Accessibility of Samurai relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Samurai , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us at [email protected] if you observe an issue not listed below.

Known WCAG limitations for Samurai:

1.  1.1.1 Non-text Content: Some icons (Japanese script) in the headings are being picked up by Apple’s screensaver. We have identified a solution for this and it is on the list for imminent remediation.

2. 1.3.1 Info and relationships: Some areas with fieldsets are missing legends. This could prevent a screen reader form describing the contents of the section to the user. A developer is looking into this.

3. 2.4.7 Focus Visible: Some forms have elements missing a focus indicator. We use 3rd party software for our forms, so there are limitation to what we can customise, however developers are looking into the possibilities.

4. 3.3.2 Instructions and 3.3.3 Error messages: Some forms do not provide audible instructions or audible error messages. This is due to the forms using 3rd party software.

5. 4.1.2 Name, role, value: Some links on the food menus are missing an accessible label, which can make it confusing for screen reader users to understand where the link goes.

6. 4.1.3 Status messages: No announcement is made to confirm when a reservation is made and the screen changes content. This is due to 3rd party software (Open table). We are researching solutions for this.


Action being taken

We are working with an external team audit our site regularly for accessibility and resolve any issues.

In the meantime, if you encounter any accessibility limitations while using our website please contact us via email at this address: [email protected]. Alternatively you can call our customer service number 305-702-2880 and we will be happy to assist you and also note any issues you have encountered so we can make sure those are addressed in our new website.

 

Assessment approach

The ONE Group Hospitality, Inc. | Samurai assessed the accessibility of Samurai by the following approaches:

  • External evaluation

Date

This statement was updated on 25 March 2026.